Need Assistance?

Whether you are already our client or you haven’t decided yet, our team is here to help you find the perfect solution.
We are quick and friendly and no problem is too small.

Pre-Sale Questions

Not sure if our product is the right choice for your project? Just ask us.

Ask a Question

Technical Support

If you are already our client and need some help, a ticket is the best way to reach us.

Submit Request

WordPress Customizations

Want to hire a developer for your project? Give us more details and we’ll make you an offer.

Get Inquiry

Product Support

We offer an extended documentation and professional customer support for all our products. Use the links below to find the info you need or let us know if we can help.

All Themes Questions

What do I need to setup before I install a theme?

Before installing a theme you need to have a WordPress platform already installed on your server. You can download it from WordPress.org if you don’t have it already.

If you do not know how or you have problems with the installation, you can access helpful information at:

Once you have a working WordPress on your server, you have two available ways to install the theme: FTP Upload or WordPress Upload.

How do I install a theme by WordPress upload?

Log in from your website /wp-admin to the WordPress Dashboard. From there, you should go to Appearance > Themes > Add New > Upload Theme and select the file theme_name.zip from your computer. After clicking the Install Now button, the installation process is finished.

How do I install a theme using FTP?

The .zip file you downloaded from Theme Forest contains a folder with the name of the theme.

Upload this folder on your server in your WordPress directory to /wp-content/themes/

How do I activate a theme?

After you have completed the install process, in either of the two ways, FTP or WP dashboard upload, you need to activate it.

Log in to the WordPress Dashboard, go to Appearance > Themes and select the theme. Click the Activate button and you can start using your theme.

How do I import the XML Demo Data?

In the Theme download package you can find the Theme_Name.XML file that you can use for a quick theme set up. Images and videos are not included in the XML file.

To import the XML file, in the WordPress dashboard go to Tools > Import and select to install from the list WordPress Importer. After the installation is complete, select and upload the XML file. You can find it in the XML folder at root level in the Theme download package. The process can take up to a few minutes.

All Plugins Questions

What do I need to setup before I install a plugin?

Before installing a plugin you need to have a WordPress platform already installed on your server. You can download it from WordPress.org if you don’t have it already.

Once you have a working WordPress on your server, you have two available ways to install the plugin: FTP Upload or WordPress Upload.

For add-on plugins, like Visual Composer elements, you will need the main plugin installed also.

How do I install a plugin by WordPress upload?

Log in from your website /wp-admin to the WordPress Dashboard. From there, you should go to Appearance > Plugins > Add New > Upload Plugin and select the file plugin_name.zip from your computer. After clicking the Install Now button, the installation process is finished.

How do I install a plugin using FTP?

The .zip file you downloaded from Code Canyon contains a folder with the name of the plugin.

Upload this folder on your server in your WordPress directory to /wp-content/plugins/

How do I activate a plugin?

After you have completed the install process, in either of the two ways, you need to activate it.

Log in to the WordPress Dashboard, go to Appearance > Plugins and find the plugin in the list. Click the Activate button and you can start using the plugin.

How do I update a plugin to the latest version?

You can automatically update all your Envato WP products using the WP Envato Market Plugin. It is a WordPress toolkit for Envato Marketplace hosted items.

Also, you can update your plugin manually by simply deactivating and deleting the plugin and installing the new version you’ve downloaded from Code Canyon.

Themes

Pirouette

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Compatible with:
Contact Form 7
WPML

Hotel Leisure

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Compatible with:
WooCommerce
WPML
Ninja Forms

Equestrian

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Compatible with:
WooCommerce
WPML
Ninja Forms

WeChange

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Compatible with:
Loco Translate
Poedit

Plugins

Events Schedule

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Integration with:
Shortcode
VC element

Simple Weather

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Integration with:
Shortcode
Widget

Weather for Visual Composer

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+
Visual Composer

Integration with:
VC element

Secure Pattern Lock

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Integration with:
WP dashboard

Time Master

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Integration with:
Shortcode

Simple Text Rotator

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Integration with:
Shortcode

QR Codes

Requirements:
WordPress 4.6+
PHP 5.4+
MySQL 5.5+

Integration with:
Shortcode