Privacy Policy

This Privacy Policy describes how CurlyThemes ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or purchase our products. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of information:

• Purchase information: Name, email address, and billing details when you purchase products through Envato Market.
• Support information: Information you provide when submitting support tickets, including your name, email, and any details about your issue.
• Usage data: Anonymous analytics data about how visitors interact with our website, including pages visited, time spent, and browser type.
• Cookies: We use cookies to improve your browsing experience. See Section 6 for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information
• Respond to support requests and technical questions
• Send product updates and important notices
• Analyze website usage to improve user experience
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for collecting and using your personal information depends on the data concerned:

• Contract performance: Processing necessary to fulfill your purchase and provide support.
• Legitimate interests: Improving our services and communicating with customers.
• Consent: For optional cookies and marketing communications, where you have given explicit consent.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Envato: Our marketplace partner, who processes transactions on our behalf.
• Service providers: Trusted third-party services that help us operate (e.g., hosting, analytics, customer support tools).
• Legal requirements: When required by law or to protect our rights.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Support tickets are retained for up to 3 years. Purchase records are retained for the duration required by applicable tax laws.

6. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Necessary cookies: Essential for the website to function correctly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are only used with your consent.

You can manage your cookie preferences through the cookie consent banner or your browser settings.

7. Your Rights

If you are located in the EEA, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at [email protected].